Refunds and Cancellation Policies

Contacting HART Theatre about returns or exchanges

For any ticket refunds or exchanges, please email boxoffice@harttheatre.org or call durning box office hours (828) 456-6322.

Donations, Refunds, Exchanges, & Cancellations Timeline

Donate Your Ticket

  • If you are no longer able to attend a performance you’ve purchased tickets for and wish to donate the tickets back to HART, please contact the box office.  
  • Invoice / Payment Plan

Individual Ticket Exchange:

  • If you wish to change your tickets to a different performance date, you may do so by contacting the box office within 48 hours of the original performance at no additional charge.  *Subject to availability

 

  • More than 48 hours before the performance
     → Ticket may be exchanged for another ticket or account credit
  •  

  • Less than 48 hours before the performance
    → No refunds or exchanges are given

  • Cash & Check payments
    →  HART Theatre does not give cash refunds.  If the original purchase was made by cash or check, and is eligible for a refund, it will be given in the form of an account credit good for 1 year.

Season Pass Holders (Standard and Premium) Exchange:

  • If you wish to change your tickets to a different performance date of the same show, you may do so by contacting the box office within 48 hours of the original performance at no additional charge.  *Subject to availability

Producer’s Circle Ticket Exchange:

  • If you wish to exchange or return tickets purchased with your Producer’s Circle, you may do so within 48 hours or the original production.  Retunred tickets will be applied as a ticket credit to your account.  There is no cash value.

 

If We Cancel

If HART theater needs to cancel a performance due to unforeseen circumstances, you will receive a full refund.  In such an instance, you will be contacted by a staff member.

Additional questions can be sent to boxoffice@harttheatre.org

Saving Your Spot (Required Deposit)

To hold a student’s place in camp, a non-refundable deposit is required at registration:

  • 1-Week Camp: $100 deposit/student

  • 2-Week Camp: $300 deposit/student

 

Your student’s spot is not guaranteed until the deposit is received. Deposits help us cover staffing and program preparation and are non-refundable under all circumstances, but can be applied as an account credit to a future Academy class, workshop, or camp – expires after 1 year.

Payment Options

Refunds & Cancellations

Pay in Full

  • You may pay the full tuition at the time of registration.
  • Invoice / Payment Plan

If you choose to be invoiced:

  • A non-refundable deposit is still required to reserve your spot
  • The remaining balance must be paid before 30 days of the first class
  • If payment is not completed by the due date, the registration may be canceled, and the deposit will not be refunded.

If plans change, please notify us in writing (email is fine). Refunds are based on when we receive your cancellation.

  • More than 30 days before camp starts
    → Refund of tuition minus the deposit

  • 15–30 days before camp starts
    → 50% of tuition refunded (deposit not included)

  • 8–14 days before camp starts
    → 25% of tuition refunded (deposit not included)

  • 7 days or fewer before camp starts
    → No refunds

Missed Days & No-Shows

  • Refunds are not given for missed days, late arrivals, early pickups, illness, or schedule changes.

  • Tuition is not prorated.

  • No refunds for no-shows.

If We Cancel

If the theater needs to cancel a camp due to low enrollment or unforeseen circumstances, you will receive a full refund, including your deposit.

Additional questions can be sent to academy@harttheatre.org